You can reach KICKVAULT on Telegram at @kickbadgecom, on Discord at discord.gg/kickbadge, or by email at [email protected]. Telegram is fastest. Replies usually come within minutes and rarely take longer than a few hours. If you are writing about an existing order, include the order ID and the TXID of your payment so we can find it straight away.
Where to message us
- Telegram: @kickbadgecom. Best for anything time-sensitive: handle requests before you pay, warranty claims.
- Discord: discord.gg/kickbadge. Open a ticket or send a DM.
- Email: [email protected]. Slower; fine for anything that can wait a few hours.
What to include
For a question about a listing, the listing ID from the card is enough; we will send the handle privately so you can look at the badge on the profile. For anything about an order you have already paid for, send the order ID and the TXID together, plus a line on what you need. With both in the first message we can act without a round of questions.
If you are a streamer looking for sub badge or emote artwork, we cannot help. Global badges are chest collectibles bound to a Kick account, not files, and we sell nothing that can be designed or downloaded.
How quickly do we reply?
Usually within minutes, rarely more than a few hours. Legendary orders deliver automatically without waiting on a reply; message us only if the email has not arrived after the payment confirmed, or if something is wrong once it has.
No phone, no address
We do not publish a phone number or a postal address, and we will never call you. Anyone phoning, or emailing from another address, claiming to be KICKVAULT is not us. The three channels above are the only ones we use.