Every account sold on KICKVAULT comes with a 72-hour replacement warranty. If the login fails, or a previous owner recovers the account, within 72 hours of delivery, you receive a like-for-like replacement or a refund in the currency you paid with. Orders over $500 can use a free middleman, and Mythic orders must.
What does the 72-hour warranty cover?
Two things, and only these two:
- Login failure. The credentials we delivered do not get you into the Kick account, or into the email account where the listing included one.
- Recovery by a previous owner. Someone who held the account before you regains control of it, for example through the old email or a support process.
The clock starts when the delivery email is sent, or, for a Mythic, when the live handover ends. It runs for 72 hours. Problems raised after that are still worth telling us about, and we will help where we can, but they sit outside the warranty.
What do you get if a claim is accepted?
A like-for-like replacement where one exists: an account with the same global badge or badges, of comparable age and access level, from current stock. Where no equivalent account is available, which is always the case for the Unikorn and sometimes for good stacks, you get a full refund in the currency you paid. If you paid in Litecoin you get Litecoin back, at the amount you sent, not a converted figure.
The warranty covers the account and the chest collectible on it, because that is all we sell. There is no artwork, sub badge file or emote in any order, so there is nothing of that kind to replace.
How do you make a claim?
- Message us on Telegram, Discord or by email at [email protected].
- Include the order ID from your checkout and the TXID of your payment. Both are on the delivery email.
- Describe what happened: the error you see at login, or the sign that the account was recovered.
We reply the same day, and usually within minutes. We may ask you to try a step or two, such as a password reset from the delivered inbox, before replacing the account. Once it is clear the account is gone, the replacement or refund goes out.
When is the middleman free, and when is it required?
On any order over $500 you may route the sale through a mutually agreed third party, and we pay their fee. You can bring your own or ask us for people we have used. The middleman holds the payment, confirms the badge on the public profile, watches the handover and releases the funds when you have control.
For the Unikorn the middleman is not optional. Every Mythic sale goes through one, at our cost, with the email and login handed over live. There is no automatic delivery on a Mythic order.
What the warranty does not cover
Kick's own enforcement. Transferring an account is restricted by Kick's terms of service, and Kick can suspend, ban or reclaim an account it decides has changed hands. If that happens after delivery, it is not a login failure and not a recovery by a previous owner, and it is not covered by the warranty. We are stating that here because it is the most important risk in this market and you should read it before you pay, not after. The same goes for accounts lost because the buyer did not change the passwords or enable 2FA after delivery.
The terms of sale set out the rest.